Love them or hate them, quality systems are not going away. Making ‘quality’ work for you is vital in a world where compliance requirements are increasing. The problem is, they can seem like a lot of work for little return.

If you are disillusioned with quality systems or are struggling to understand why you need one, this book will help you:

Decide what quality means to you and your team;

Design a quality system that works for you, not against you;

Delegate systems across the team, reducing the need for extra resources.

An ideal companion book for anyone new to quality or looking for a fresh approach to integrating quality into business.